Category Archives: business planning

The importance of shared goals and KPIs for Arts Centres

Interesting article here from US consultant Duncan Webb, drawn to my attention by Bronwyn Edinger while she was at APACA, about the potential for disagreement between local Councils and Performing Arts Centre boards and managements. Totally backs up my theory that here in Australia, more local government owned and/or funded arts centres need tailored Business Plans that spell out their agreed purpose, goals and KPIs. Here’s an excerpt to get you interested in reading the whole thing:

“..the big problem between city owners and the private operators of cultural facilities is generally around the different language and tools they use to define success. Cities — and we mean elected officials — care about things like economic development, effective management, positive media coverage and happy taxpayers. Building operators and their boards tend to be more concerned with booking great acts, ticket sales, expense controls and fundraising events. So our job often ends up being about getting the owner and operator to agree on what it is they want from the building — what is their common definition of success and how can it be measured moving forward. And inevitably this brings us back to mission. What is the purpose of the building and the value it delivers to the community? How should it operate to achieve that purpose?”

read the whole article here: measuring-success-in-performing-arts-facilities


Diversity builds resilience

If you attended one of the Mark Robinson forums presented by BoardConnect in Melbourne, Sydney and Brisbane in late 2012, you’ll be familiar with his concept of adaptive resilience. More from Mark and colleagues now, on how diversity in organisations can help build organisational resilience – definitely worth a read: diversity_and_adaptive_resilience_public-1

If you didn’t attend one of Mark’s forums, then you should investigate what he means by adaptive resilience, in his original article: making_adaptive_resilience_real, before you read about how diversity can help get you there. In this article, Mark lists eight characteristics of resilient arts organisations:

• Culture of shared purpose and values rooted in organisational memory
• Predictable financial resources derived from a robust business model
• Strong networks (internal/external)
• Intellectual, human and physical assets

Adaptive skills
• Leadership, management and governance
• Adaptive capacity: innovation and experimentation embedded
in reflective practice
• Situation awareness of environment and performance
• Management of key vulnerabilities: planning and preparation
for disruption

.. definitely food for thought in advance of your next business planning day, don’t you think?